1.The 7-day money-back guarantee
If A vs B turns out not to be right for you, tell us within 7 days of your first payment and we will refund that payment in full. This applies once, to the first payment your organization makes to A vs B, which is normally its first monthly usage charge.
To request it, use the contact form or email us from the address on your account. We do not ask you to justify the request, and the refund goes back to the payment method you used.
Every organization gets 10,000 tested visitors a month free, with every feature, so you can evaluate A vs B for as long as you like before paying. The 7-day window is a safety net on top of that, not the evaluation period itself.
2.Usage charges
A usage charge pays for usage already measured and delivered: the tested visitors past your free allowance in the month it covers, and any AI actions. After your first payment, usage charges are not refundable, except where the law requires a refund or where a charge was made in error.
If you think a charge was made in error, contact us within 30 days of the statement it appears on. We review a disputed charge against that statement’s tested visitor count, and any AI actions it lists, and refund whatever was charged in error.
3.How cancellation works
Cancel any time by removing your billing details from the Billing tab in your organization settings. No email required, no retention call, no notice period.
Removing them settles the current month first: we charge the usage so far this month and show you the amount, then remove your details. After that, nothing more is charged unless you add billing details again. Your projects, experiments, and history stay in place, and your organization carries on with its free allowance. Reports then look back 90 days, and older results are hidden, not deleted.
If an earlier bill failed to charge, it needs to be paid before your details can be removed. If you change your mind later, add billing details again from the same tab.
4.AI actions
AI actions are billed per action on the same monthly statement as your tested visitors, and the same rules apply to them. There are no prepaid packs to buy, so there is never unused credit to refund.
5.Enterprise agreements
Enterprise accounts, and the invoices they pay, are governed by their own agreement, which takes precedence over this page where the two differ.
6.Who processes refunds
Payments for A vs B are processed by Paddle, our merchant of record. Approved refunds are issued through Paddle to your original payment method, and typically appear within 5 to 10 business days depending on your bank.